The Heldrich Hotel Reviews
(Rated by 5 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.4
Base on 5 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.5
- Return Policy4.8
- Good Value4.5
- Customer Service4.0
Recent Customer Reviews (5)
Danielle O'Brien
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Maya Kent
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Karen Donovan
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Leah Green
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Irene Castiglione
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The Heldrich Hotel Pricing
Standard rooms
$160 - $211
Suites
$288
Self-parking
$20/day
Valet parking
$30/day
Special offers (first responders and military)
$109
The Heldrich Hotel Pros & Cons
Pros
1
Inviting atmosphere with a welcoming lobby and comfortable social spaces, enhancing guest experience.
2
Rooms described as gorgeous, spotlessly clean, and comfortable, featuring true king-sized beds.
3
Free shuttle service available for guests.
4
Positive remarks about the staff being great, including front desk and service personnel in some reviews.
5
Located in the heart of downtown New Brunswick, offering a prime location convenient for visitors.
6
Offers fine dining options and elevated comfort with sophisticated room décor that stands out from typical chain hotels.
7
Employees report a generally friendly work environment with good benefits such as free lunch and union representation.
8
Guests enjoy a blend of comfort and sophistication that elevates the typical hotel experience through thoughtful design elements conducive to both relaxation and productivity.
9
Convenient downtown location allows easy walking access to local attractions including dining venues and Rutgers campus.
10
High cleanliness standards ensure spotless accommodations maintained daily by attentive housekeeping staff.
11
Free Wi-Fi supports business travelers needing reliable internet connectivity for work from their rooms or public areas.
12
Fitness enthusiasts benefit from complimentary gym access while those seeking pampering can utilize the full-service spa facilities onsite.
13
Pet-friendly policies accommodate travelers bringing pets along (subject to specific pet policy).
CONS
1
Some guests experienced issues with cleanliness, particularly bathrooms not being cleaned well (e.g., hair left in bathtubs).
2
Reports of rude and unprofessional behavior by front desk staff, especially when handling booking errors or guest complaints. Lack of apology or proper resolution was noted as frustrating by guests.
3
Room keys frequently malfunctioned during some stays, causing inconvenience to guests.
4
Elevator breakdowns have been reported during visits, adding to guest discomfort.
5
Employee reviews indicate management problems; some describe management negatively despite liking the hotel industry work overall.
The Heldrich Hotel Features and Benefits
Features
Inviting atmosphere
welcoming lobby and comfortable social spaces, enhancing guest experience
Gorgeous, spotlessly clean, and comfortable rooms
featuring true king-sized beds
Free shuttle service
available for guests
Great staff
including front desk and service personnel
Prime location
in the heart of downtown New Brunswick, convenient for visitors
Sophisticated room décor
elevated comfort that stands out from typical chain hotels
Downtown location
easy access to restaurants, shops, and Rutgers University; convenient walking access to local attractions
Stylish guest rooms and suites
sophisticated décor, spacious work desks, ergonomic chairs, large windows with city views
100% smoke-free environment
healthier stay
Complimentary basic Wi-Fi
reliable internet connectivity for work from rooms or public areas
Mini-fridges
standard convenience; microwaves available in suites or for rent
Keurig coffee makers
with coffee and tea for in-room convenience
Marble bathrooms
with granite vanities and dual-phase shower heads for luxury
Hypoallergenic bedding
options upon request for allergy sufferers
In-room safes, irons/ironing boards, hair dryers
added convenience and security
24-hour fitness center
complimentary access for fitness enthusiasts
Full-service spa
on-site for relaxation and wellness treatments
Business center
equipped with printing capabilities and computer stations
On-site restaurant and bar/lounge
dining convenience; breakfast buffet available
Accessibility features
ADA accessible rooms, assistive listening devices, braille signage, stair-free entrances, wheelchair-accessible parking
Family-friendly amenities
complimentary pack & plays and cribs subject to availability
High cleanliness standards
spotless accommodations maintained daily by housekeeping
Pet-friendly policies
accommodates travelers bringing pets
Blend of comfort and sophistication
elevates typical hotel experience for relaxation and productivity